Job type: Full Time

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Job Description

Ambulance Victoria (AV) is seeking an experienced Accounts Receivable Officer to join the Financial Transactional Services department.

This is a full-time, fixed term position until February 2022, based at AV’s Ballarat Business Centre.

The Accounts Receivable Officer is responsible for efficient, timely and accurate management of accounts administering, monitoring, and collecting amounts due to Ambulance Victoria (in line with AV policies and procedures).

About the role

Reporting to the Accounts Receivable Team Leader, the main duties of the role also include (but are not limited to).

High level customer service, responding to high volume inbound calls and written submission for AV’s patients and queries.

Respond efficiently and courteously by phone or in writing queries from customers regarding their accounts.

Accurately prepare, verify, process, and distribute invoices in accordance with invoice cycles

Investigate and resolve complaints regarding Collection Agencies for commission claims and ensure accurate and verified payments have been made to AV as claimed

About you

The successful candidate will have significant experience providing account support to large-scale complex organisations. Strong attention to detail and organisational skills are a must to allow you to complete tasks timely and accurately. Efficient in the Microsoft Suite programs such as Excel, Word and Outlook are essential.

Finally, you are a team player with excellent communication skills with the ability to always provide exceptional customer service.

It would be beneficial if you have

Knowledge of Oracle Financial system

Business/ Administration certificate, or related discipline is highly desirable

Knowledge of the Privacy Act

Knowledge of Department of Health and Ambulance Service Billing guidelines

Balancing your life

We understand that life balance is an important part of our employees’ lives. Ambulance Victoria offers a wide range of flexible arrangements to enable you to balance your work with other commitments and activities including family, health, study, carer responsibilities, hobbies, and life / career aspirations. We provide various options such as flexible start and finishing times, working part time, job sharing, working from home and paid leave provisions that can be negotiated with your manager to help balance your personal commitments with the demands of the role.

As a valued member of AV, you will enjoy a professional working environment that recognises the importance of work / life balance. Flexible work options will be considered on a case-by-case basis. We offer salary packaging options, generous personal leave entitlements, accrued days off for full-time roles, and other benefits including free on-site parking at our Ballarat Business Centre.

We believe our people are our greatest resource and the sustainability of our workforce depends on how well we utilise our people’s skills and abilities and whether our staffing reflects the diversity of the Victorian community

How to apply

Applicants are requested to submit a resume and cover letter outlining their suitability for the role by5pm, Wednesday 1st September 2021.For any queries, please email or contact us on 9840 3653.

Please note: a separate document addressing the selection criteria outlined in the PD is not required.

Applications must be submitted via the AV Careers Centre website https://careers.ambulance.vic.gov.au/ to be considered.

Our diverse and inclusive workforce allows us to deliver the Best Care to the Victorian community, and helps create healthier, more productive workplace for our people.

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