Job type: Full Time

Salary: Undisclosed

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Job content

The position will undertake procedural, clerical, administrative support and operational tasks including some basic research and analysis activities.

The position may have a public contact role and may be required to communicate with and provide straightforward advice to a range of internal and external stakeholders.

Responsibilities may include but are not limited to:

  • Managing and resolving participant matters by actioning planning tasks.
  • Providing counter/reception support for the local office including participant enquiries in the self-help kiosks and online support.
  • Resolving customer enquiries, providing information and/or referring customers to appropriate government or community services.
  • Managing the team shared email inbox, appointments and telephone enquiries.
  • Coordinating appointments with the use of Agency office facilities and ensuring facilities are accessible for participants.
  • Undertaking research and investigation activities and preparing associated reports and correspondence.
  • Undertaking a range of data entry activities and ensuring follow up is completed.
  • Receiving and recording complaints and other feedback.

No security clearance is required however Pre-Engagement Check are required to be conducted prior to beginning in the role if successful.

If this position interests you, please apply today!

CLOSE DATE: 4pm Sunday 27 February 2022
Internal reference #559508

Account Manager: Lydia Moore

02 6199 5750

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