APS3 Service Support Officer

face2face Recruitment

View: 151

Location: Canberra

Category: Other


Job type: Full Time

Salary: Undisclosed

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Job content

  • face2face Reference Number #559702
  • 12 monthcontract with possible extension
  • Full Time Hours - labour hire contract
  • Australian Citizenship
  • Based in Lismore, NSW
  • $39.00 to $45.00 per hour plus super


  • Provide client service support at initial point of contact, including meeting, greeting and streaming clients to the appropriate service channel, completing simple first contact resolution enquiries, identifying and prioritising clients who are potentially vulnerable, in distress or who have accessibility issues and escalating potential issues
  • Assist with client appointments, counsellor diary management and SMS reminders
  • Assist with client file management including ROIs, AfS Referrals, data entry, scanning and uploading documents
  • Process Outreach client allocations, referrals and other file management activities
  • Process invoices accurately and timely
  • Process travel requests for the regional staff
  • Manage the region’s correspondence workflows (email, mail, TRIM)
  • Assist in meeting National Office requests by collating data and reports, audits


  • Communicate in an effective way
  • Research and make sound decisions using appropriate judgement
  • Analyse and evaluate customer needs, requesting support as appropriate
  • Tailor services to customers
  • Understand and make connections with community, government and other services
  • Have the ability to prioritise work load and multi-task
  • Collaborate with other staff in immediate work area, across a virtual team and with other areas of the department
  • Support and train others, undertake ongoing training
  • In the context of a clinical team composed of allied health professionals, identify, respond to and escalate customer aggression and/or customer interactions
  • Work in and adapt to a changing environment
  • Demonstrate a high level of relevant computer literacy skills
  • Commitment to holistic customer service


  • Working with Children (WWC) and/or Vulnerable People Checks/Clearance

If this sounds like the role for you and you would like to know more, click apply now!

Applications close at 9:00am on Thursday 3 March 2022

Tony Sapsford

02 6199 5750


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