APS5 BAU Helpdesk Support Officer

Hays Contact Centres

View: 64

Update day: 27-12-2021

Location: Canberra

Category: Consulting / Customer Service


Job type: Temporary

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Job content

Your new company
This agency is responsible for the continued financial and social support of Australians going through difficult times. They are the first point of contact for schemes like Medicare, JobSeeker/JobKeeper and other disaster relief payments. Responsible for the rollout of policy and being the link between the community and Government for these support services.

Your new role
In this role you will be responsible for liaising between a team of 13 staff spread across financial and procurement roles within the division, and the technical/IT team of the agency to ensure that successful outcomes are achieved in a timely manner. No technical knowledge is required, however a background in either finance or procurement would be advantageous. The area is looking for someone that is happy to be in a helpdesk position for a long enough time to bring stability to the role.

What you’ll need to succeed
The successful candidate will have a background in either Finance or Procurement and must have SAP or similar systems experience. In this role you will act as the conduit between the technical IT team, and the business geared Finance and Procurement teams, so must be able to quickly learn the technical terms being referred to by IT. Whilst technical knowledge is not required, the team will need someone with the ability to pick things up quickly and add value to the area.

You must be an Australian Citizen to be eligible for this role. Candidates must also possess or be able to obtain and maintain a minimum baseline Security Clearance.

What you’ll get in return
You’ll be offered an initial 6-month contract, with scope for extension or the possibility of a permanent position after going through a merit-based process. Working in a dynamic team, in a Tuggeranong location at an attractive hourly rate.

What you need to do now
If you’re interested in this role, click ’apply now’ to forward an up-to-date copy of your CV to Josephine at

If this job isn’t quite right for you but you are looking for a new position, please contact us for a confidential discussion on your career.

LHS 297508 #2588144

Click to apply for free candidate


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