Job type: Temporary

Salary: $25 - $35/hr

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Job content

Call Centre Operator
Dates: March start contracted to end of September
Pay Rate: $30.75 per hour + Super
Hours: Mon - Fri, rostered on between 7am-7pm
Location: Newcastle/WFH (based in/around Newcastle and the Hunter)

Your new company

Our client is a well-respected Government agency. They are an essential service to the people of NSW, and strongly value their customer service team.
We are seeking candidates who have previously worked in hospitality, retail or call centres.

Your new role
You will answering inbound general enquires, managing clients, following up with up-to-date and accurate feedback, transferring clients/pointing them in the right direction. The role will include database management and knowledge, as well as reporting and data entry. You will be a strong team-player, who is dedicated to providing a high level of customer service.

What you’ll need to succeed

  • Strong customer service knowledge, previous experience in hospitality, retail or call centre environments.
  • Excellent MS Office knowledge
  • Tech savvy with the ability to quickly pick up new programs
  • Deadline driven with strong attention to detail and the ability to manage a repetitive workload
  • Approachable with great interpersonal skills, with the ability to work effectively and emphatically

What you’ll get in return
This organisation is committed to providing extensive training and support to all their staff members. There is also the potential for the role to be extended as well as growth within the organisation.
Working from home may also be offered after proven competency in the role.

What you need to do now
If this sounds like something of interest, please email your resume to Casey Thatcher , or for a confidential chat call on 0427 610 161.

If this job isn’t quite right for you but you are looking for a new position, please contact us for a confidential discussion on your career. OR if you know someone who is interested in a role like this, please send them this link.

LHS 297508 #2612473

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