Job type: Full Time

Salary: $60k ~ $69k

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Achieving success through the diversity of our people We welcome applications from all talented professionals and will consider each applicant on their individual merits. Browse through our current opportunities to find your place at Norton Rose Fulbright and apply online. Job TitleClaims Administrator Work TypeFull Time - Permanent Job LocationNewcastle (UK) Practice Group/DepartmentPractice Services RoleBusiness Services Description We’re Norton Rose Fulbright - a global law firm with over 50 offices and 7,000 employees worldwide. Our Newcastle hub is currently recruiting for a Claims Administrator. As well as the relevant skills and experience, we’re looking for people who are innovative, commercial and value the work that they do. We celebrate multiple approaches and points of view and believe diversity drives innovation, so we’re building a culture where difference is valued. The Role We are seeking to strengthen our Hub Litigation and Dispute Resolution team with the addition of a Claims Administrator, who will play a critical part in the successful management of claims for key clients, and support the growth of our firm and client offerings from our Newcastle Hub. The Claims team currently handles all types of dispute resolution and litigation for a broad client base. Key Responsibilities Owning and tracking vital administrative aspects of the claims and litigation processes, ensuring efficient and accurate responses are given in a timely manner. Establishing the nature of and organising documentation from a range of sources such as Courts and Third Party Solicitors. Taking ownership of the communications and distributions channels, accurately reviewing and processing correspondences. Accurately validating and assessing claims particulars, drawing out and escalating any client or cost risks. Handling of pre-action notifications and new claims through a number of systems and channels. Identifying and referring potential systems and process errors or improvements. Assisting colleagues in the claims process and accurately processing payments where required. Communicating with various internal and external parties relating to progression of claims in a timely manner, ensuring the best outcomes possible for clients at all times. Maintaining accurate chronological data, filing and recording documents and retrieving documents where required. Delivering side-by-side coaching and up-skilling to colleagues where required. Skills and Experience Required Essential Openness to learning new technologies, tools and systems Strong organisational skills to assist with meeting deadlines Strong administrative skills and attention to detail Ability to work well within a team and to be adaptable to changing work environments and demands Proactive attitude to problem solving and a flexible approach to tackling a wide variety of tasks Proven forward planning skills and ability to take responsibility and ownership of tasks Excellent communication skills High levels of computer literacy and competence, including good working knowledge of Word and Excel Desirable Understanding of the claims industry and regulatory market Experience of working in a claims environment or within professional services Degree qualified, or working towards Ability to work overtime in busy periods would be helpful (but not essential) Our clients come first and whilst we have a high performance culture and work hard as a team, in return we offer range of competitive benefits including: 25 days hols + Bank hols - Buy up to 5 days GP Service Bupa Healthcare Pension Flexible working In addition, we are proud of our established health and wellbeing programme which supports our employees through mental, physical and lifestyle challenges. Norton Rose Fulbright is committed to promoting a diverse workforce and an inclusive workplace where everyone can realise their full potential and career ambitions on the basis of merit and skill. We offer a range of family friendly and inclusive employment policies, flexible working arrangements, and employee networks. Find more about Diversity and Inclusion here. Norton Rose Fulbright is an equal opportunities employer. We will make reasonable adjustments to our application process to ensure that you have the best chance of success. We understand that there’s not a "one size fits all" approach to adjustments so our team will work with you individually to understand more about your requirements. Please contact our Recruitment team on #LI-LV1 Additional Documents Job Description Download

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