Communications and Engagement Officer

Job content

About us

Transport for NSW (TfNSW) is the lead agency of the NSW Transport cluster. Our role is to lead the development of a safe, efficient, integrated transport system that keeps people and goods moving, connects communities and shapes the future of our cities, centres and regions. We work with several government agencies to coordinate metro, train, bus, ferry, light rail, road and maritime services, always keeping the safety and comfort of our customers at the heart of what we do.

About Us:

Our Freight Branch, part of the Customer Strategy and Technology Division, lead and coordinate the safe, productive and sustainable movement of goods in and through NSW.

The Freight Customer Engagement & Delivery is responsible for overseeing internal and external freight communications and pursuing a clear and credible freight narrative across TfNSW projects, articulating consistent messaging about the safety, productivity and sustainability benefits of integrating freight into transport planning, delivery and operations.

The team also leads the development and implementation of stakeholder engagement plans and management of the stakeholder program of work, to ensure stakeholder engagement informs and promotes the identification and delivery of improved freight outcomes for stakeholders, customers and communities across TfNSW.

The Opportunity:

We are currently recruiting for a Communications and Engagement Officer to join the team.

The role will lead the development and delivery of a full range of internal and external communications, stakeholder engagement services and programs in order to give freight a voice internally, and promote its relevance.

On a day to day basis you will play a key role in supporting the Freight Branch leadership team on creating and managing corporate communications, create presentations, manage staff engagement campaigns, manage freight communications on the Intranet and manage internal branch messaging.

About You:

The ideal candidate will have the ability to gather, analyse and present complex information and identify and respond to risks effectively to achieve business outcomes and give freight a voice across TfNSW.

You will have the ability to develop engaging content, have a proactive approach and excellent stakeholder management skills. Relationship building skills are essential as well as a tenacious and resilient can-do attitude.

This role presents as an excellent stepping stone towards career progression.

Please click here to view a copy of the position description.

How to apply

To apply for this position, please submit your applications by hitting the ’apply now’ link, include your resume and cover letter.

Salary and Benefits

The salary for this position is Grade 7 ($103,965 - $116,441) per annum plus superannuation and leave loading.

Our Commitment to Diversity

Great people come from all walks of life. At Transport for NSW, we are committed to creating a diverse, inclusive and flexible workforce which reflects the community and the customers we serve.

We welcome and encourage applications from all people regardless of age, gender, ethnicity, cultural background, or sexual orientation.

For any enquiries, please email Hugo de Braal at

Applications close:11:59pm Sunday 5 September 2021

We are the community we serve

We are committed to being an inclusive, diverse and flexible workplace where differences are valued. We welcome people of all backgrounds, experience and abilities.

We enable our people to work in ways that work for them and their teams. Working virtually and from different locations including regional locations, staggering work hours and job sharing are just some of the ways our people can work flexibly.

Please contact the Talent Specialist below if you require any adjustments to be made to how you interact with us throughout the recruitment process or would like to discuss flexible work options.

For any enquiries, please email Hugo De Braal at

Find out more about Transport for NSW at https://www.transport.nsw.gov.au/about-us ?