Customer Service Officer - Newcastle

Job content

Talent International is currently recruiting for multiple Customer Service Officers to work for an NSW Government call centre based in Newcastle / WFH. The positions are full-time contract roles till 30th June 2021 with the possibility of being extended and are paying $30.75 per hour plus superannuation.

Start Date:28/02/2022

Working Hours: Up to 7 hours per day / 35 hours per week (full time)

The successful contractors will be working on a 7am-7pm rotating roster Monday to Friday, excluding public holidays.

The successful contractors will be placed on a 4 week rotating roster - they will work the same shift for a 4 week period and will then transition to anther sift.
They will never work the same shift for 2 consecutive rosters.
Contractor Central Typically one roster they will work an early start shift (e.g. 7am start) , then a mid-shift (e.g. 9 - 10am start) , then a late shift (e.g. 11am start)

Training will be on site for 10 days, followed by a nesting period (approximately 3 months) and thereafter contractors will work independently on site with the assistance of their Team Leader and SME.

Key Responsibilities:

• Respond to enquiries from customers on a wide range of matters and provide timely, accurate, and consistent advice and information on services via telephone, face to face or in writing as per organisational processes and standards.
• Update and maintain records and databases, complying with service delivery systems and processes, to ensure that all information is accurate, stored correctly and accessible.
• Educate client/customers on the rights and responsibilities of parties, requirements, and services to raise community awareness and ensure compliance with legislation and/or processes.
• Collect and compile information for and prepare documentation and correspondence in line with quality and organisational requirements.
• Provide a range of administrative and support services.

Essential Requirements:

• Eligibility to work full-time in Australia.
• Previous experience in customer service is ESSENTIAL.
• Must be confident working in a high-volume call centre environment.
• Available to commence immediately.
• Salesforce experience is preferred but not essential.
• Government call center experience is a bonus.

If you can demonstrate all the above and are available for an immediate start, then please apply