Job type: Casual/Holiday

Salary: $30/hr

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Job content

Join an Australian-owned and trusted manufacturer that is now recognized worldwide. Committed to being the leader in their field this business relies on providing its clients with a customer service experience that is second to none.

In this busy role you will be responsible for:

  • Answering customer inquiries via the phone and handling the call in a prompt and professional manner
  • Ensuring orders are reconciled, checked, and accurately processed
  • Notifying customers on eta’s and backorders
  • Preparing and submitting customer quotes ensuring pricing is correct
  • Investigating and resolving customer claims, credits, and debits along with card payments and monitoring of electronic orders
  • End to end management of warehouse orders liaising with various parts of the distribution team
  • Providing technical support and product information for Sales Reps and Field Managers

To be considered for this position ideally you will have:

  • Exceptional customer service and communication skills both written and verbal
  • Ability to resolve conflict, problem solve, and work to strict deadlines
  • Experience with Zendesk and Live Chat is highly regarded
  • High attention to detail and eye for detail
  • Great attitude and flexibility to work within a team and autonomously when required

Benefits offered by the company:

  • Supportive and friendly leadership and environment
  • Onsite parking
  • Modern corporate facilities
  • Product discounts

To apply online please click on the appropriate link and send your resume in WORD format. Alternatively, for a confidential discussion please contact Joni Gilbertson on 03 9535 2111.

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