Customer Service Representative

Job content

Join an Australian-owned and trusted manufacturer that is now recognized worldwide. Committed to being the leader in their field this business relies on providing its clients with a customer service experience that is second to none.

In this busy role you will be responsible for:

• Answering customer inquiries via the phone and handling the call in a prompt and professional manner
• Ensuring orders are reconciled, checked, and accurately processed
• Notifying customers on eta’s and backorders
• Preparing and submitting customer quotes ensuring pricing is correct
• Investigating and resolving customer claims, credits, and debits along with card payments and monitoring of electronic orders
• End to end management of warehouse orders liaising with various parts of the distribution team
• Providing technical support and product information for Sales Reps and Field Managers

To be considered for this position ideally you will have:

• Exceptional customer service and communication skills both written and verbal
• Ability to resolve conflict, problem solve, and work to strict deadlines
• Experience with Zendesk and Live Chat is highly regarded
• High attention to detail and eye for detail
• Great attitude and flexibility to work within a team and autonomously when required

Benefits offered by the company:

• Supportive and friendly leadership and environment
• Onsite parking
• Modern corporate facilities
• Product discounts

To apply online please click on the appropriate link and send your resume in WORD format. Alternatively, for a confidential discussion please contact Joni Gilbertson on 03 9535 2111.