NV1 Desktop Support Engineer

Green Light PS Pty Ltd

View: 59

Update day: 23-12-2021

Location: Canberra

Category: Information Technology


Job type: Full Time

Salary: $40 - $50/hr

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Job content

Green Light are looking for multiple NV1 Desktop Engineers to provide Onsite Desktop services to our client in Canberra. We require someone who has excellent communication skills and a passion for helping people with their IT related queries. Demonstrated experienced supporting Windows 7 and 10. iOS devices. Computer installations, Laptop deployments.

You will be self-motivated and keen learner who has fantastic interpersonal skills to maintain the excellent customer service levels provided onsite to the business. Must have demonstrated experience working unsupervised on customer sites.


  • First point of contact onsite for any I.T related issues i.e. desktop and peripherals, network, printers, I.P telephone issues or faults. iOS device
  • Queue Management and prioritisation of incidents and requests to ensure SLAs are met
  • Performing second and third level resolution for Incidents and Service Requests
  • Providing Deskside and End User Computing Infrastructure support when required
  • Investigate and diagnose, dispatch the fault through to the appropriate fixer group for problem resolution as per escalation matrix
  • Build and strengthen working relationship with relevant network escalation groups to assist in effective resolution of customer faults.


  • At least 2-5 years of experience providing Level 2/3 Desktop Support in a Windows 7-10 environment. iOS devices
  • Demonstrated highly developed analytical, problem-solving and organisational skills
  • Demonstrated ability to acquire new skills
  • Demonstrated ability to troubleshoot and implement creative solutions
  • Excellent telephone, client service, interpersonal and communication skills
  • Experience in troubleshooting and resolution of technically related issues.
  • Understanding of technical concepts and willingness to work in a dynamic and high volume work environment.
  • Any Microsoft/Cisco certifications would be an advantage
  • Desktop Support Certification; A Plus Certification or Equivalent – CompTIA
  • Understanding of ITIL process or previous experience in ITIL environment is highly advantageous
  • Must have NV1 clearance.

If you have the relevant skills & experience to perform the above role, please apply at the earliest. Due to the large volume of applicants we receive, only suitable candidates will be contacted. Deeksha Khanna

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