Senior Customer Engagement Officer

NSW Government

View: 214

Update day: 20-02-2024

Location: Sydney New South Wales

Category: Information Technology


Job type: Full Time

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Job content

The Department of Customer Service is looking for a Senior Customer Engagement Officer to join our growing team!


  • Fantastic ongoing clerk grade 9/10 Opportunity.

  • Salary range: $111,077 – $122,404 + super, commensurate with experience.

  • State of the art offices in Sydney and Parramatta.

  • We celebrate diversity and embrace flexible working – talk to us about what flexibility could look like for you.

  • Excellent career development and learning development opportunities.

About Us

DCS is transforming the way NSW Government agencies interact with customers. We are passionate about putting the customer at the centre of everything we do and adopting new technologies to make government work better.

DCS is a service provider and regulator, focusing on delivering first-class customer service, digital transformation and regulatory reform to create better outcomes for the people of NSW.

This role is an exciting opportunity to work with the broader Customer Engagement team who focus on business automation and the customer experience uplift for 16k + customers. We enable agencies to deliver personalised digital experiences to NSW and this role will be pivotal in achieving this!

Understand more about the Department of Customer Service – here.

Your responsibilities will include:

  • Support the delivery of customer account management services.

  • Identify the communications and relationship needs of customer groups to inform better decision making and drive organisational priorities and outcomes.

  • Translate communications/stakeholder engagement strategies into specific activities and deliverables to effectively meet service delivery standards.

For more information on the role and its accountabilities, click here to view the role description.

About you:

  • An analytical thinker with excellent attention to detail.

  • The ability to demonstrate sound judgement and thrives in an environment of complex and competing priorities.

  • A strong work ethic; flexible can-do attitude; outcome-focused; and deadline driven approach.

  • A people person who builds strong stakeholder relationships.

  • Resilient and agile.

  • Strong business writing and presentation skills.

If you want to be part of this forward thinking, innovative team that thrive in challenging the status quo, we would love to hear from you!

Closing date: Tuesday 3rd August [at 9.59am]

What we need from you:

To start your journey towards becoming our Senior Customer EngagementOfficer, please click on the link below and attach your resume (max 5 pages) and cover letter (max 2 pages).

In your cover letter please share your motivation for applying for this position and your relevant skills.

A talent pool may be created from this recruitment process to fill future ongoing and temporary opportunities.

For any enquiries regarding this role, please contact Emma Corke, Talent Acquisition Advisor at

Our Commitment to Diversity, Inclusion & Flexibility

We are committed to diversity, inclusion, and new ways of working.

The Department of Customer Service serves all the people of NSW and we want to reflect that diversity in our people. We welcome and encourage applications from people with disability, Aboriginal and Torres Strait Islander peoples, culturally and linguistically diverse groups, the LGBTIQ+ community, veterans, carers, refugees, people in regional NSW and people of all ages. We strive to be an inclusive workplace where all our people can bring their authentic selves to work without judgement.

We understand that there are different ways of getting the job done and offer flexible working arrangements where and when possible.

If you do require an ability adjustment during the recruitment process, please notify us on your application form.

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Deadline: 05-04-2024

Click to apply for free candidate


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