Senior Solutions Analyst

NSW Government

View: 175

Update day: 28-09-2023

Location: Sydney New South Wales

Category: Transport / Logistics / Warehouse


Job type: Full Time

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Job content

About us

Transport for NSW (TfNSW) is the lead agency of the NSW Transport cluster. Our role is to lead the development of a safe, efficient, integrated transport system that keeps people and goods moving, connects communities and shapes the future of our cities, centres and regions. We work with several government agencies to coordinate metro, train, bus, ferry, light rail, road and maritime services, always keeping the safety and comfort of our customers at the heart of what we do.

At Transport, we’re passionate about making NSW a better place to live, work and visit. Our vision is to give everyone the freedom to choose how and when they get around, no matter where they live. Right now, we’re delivering a $57.5bn program – the largest Australia has ever seen – to keep people and goods moving, connect communities and shape the future of our cities, centres and regions. At Transport, we’re also committed to creating a diverse, inclusive and flexible workforce, which reflects the community and the customers we serve.

Our organisation – Transport for NSW – is comprised of numerous integrated divisions that focus on achieving community outcomes for the greater good and on putting our customers at the centre and our people at the heart of everything we do.

Primary purpose of the role

The successful applicant will be part of a team implementing industry leading systems and applications to collect and manage information. You will be key in leading the provision of development, support and maintenance of end-user applications to collect and manage project and contract information. In this role, you will ensure continuous improvement in the way information is managed. You’ll have the exciting opportunity to integrate advanced analytics capabilities into project information systems to deliver actionable recommendations to projects. To do this successfully, you will:

  • Drive change across the portfolio through the provision of relevant, accurate accessible and credible information and analysis which supports both the vision for Analytics and Systems and the development of customer focussed change strategies, programs, and initiatives.
  • Lead the development and implementation of programs to enhance project information systems and applications.
  • Minimise bespoke application development and capitalise on industry leading technology solutions that support infrastructure project delivery.
  • Manage end-user support including development and maintenance of user guides, application training packages, call triage, adherence to SLAs, defect logging and escalation and application performance monitoring.
  • You will lead the development and documentation of user stories and functional requirements based on stakeholder needs and subsequent translation into technical requirements to inform application development.
  • Perform end-to-end development and delivery of cloud applications including associated application integration and stakeholder management.
  • Develop, document, and maintain operational processes, procedures, release notes and guides for the support function for end-user applications

Please click here to view a copy of the Role Description.

About you

You will have proven experience in working in a fast-paced Analytics and Technology environment, with evidence of delivering significant and measurable incremental value to organisations through cloud and on premise solutions. This includes good knowledge and experience in relational database technology and SQL and sound experience in the provision of end-user support, gathering and translating business requirements and defect management and escalation.

You will also possess sound understanding of data modelling for analytics and BI reporting as well as understanding and experience in programming languages and frameworks such as C#, Java, html, .Net etc. Some experience and skills in cloud computing (including development of native applications) and associated technologies is desirable.

The successful candidate will also have appropriate tertiary qualifications or demonstrated, relevant, equivalent professional experience and a minimum 10 years’ experience in provision of end-user applications and associated technologies in large organisations.

If you’re the person we’ve described and are energised at the prospect of joining a team that is committed to excellence, we’d like to hear from you!

Salary and Benefits

The salary for this position is Transport Grade 9 ($135,898- $152,204) per annum plus superannuation and leave loading. For more information on Employee Benefits at TfNSW please click here.


Joining Transport for NSW, you’ll have access to a range of unique government benefits in a flexible work environment like no other. If you’re ready to step into this meaningful and rewarding role, we want to hear from you!

To apply for this position, please submit a resume and answer all questions within the online application process.

Applications close: Thursday 26th August, 11:59 PM

We are the community we serve

We are committed to being an inclusive, diverse and flexible workplace where differences are valued. We welcome people of all backgrounds, experience and abilities.

We enable our people to work in ways that work for them and their teams. Working virtually and from different locations including regional locations, staggering work hours and job sharing are just some of the ways our people can work flexibly.

Find out more about Transport for NSW at ?

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Deadline: 12-11-2023

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