Job type: Full Time

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Job content

  • Join a global OEM with opportunities for growth
  • Excellent career development opportunity
  • Full time, permanent role

Komatsu’s purpose is to create value through manufacturing and technology innovations to empower a sustainable future where people, businesses and our plant thrive together. Komatsu celebrates its 100 years with a renewed commitment of building a sustainable business for all stakeholders. We focus on building partnerships, considering the needs of society, customers and other stakeholders first and then working together to innovate, solve challenges and create value for generations to come.

Our Brand promise: Creating value together.

The opportunity:

An exciting opportunity exists for an experienced Service Supervisorto join our team at our Newcastle Branch. The purpose of this role is to manage the Service related positions that carry out day to day service on a range of world class machinery, overseeing operational activities with a focus on safety.

Key responsibilities:

  • Supervise & mentor Service Department staff to ensure customer service levels are maintained
  • Maintain and grow relationships with customers both internal and external.
  • Ensure safe operation of the Service department including activities in field service as well as the workshop
  • Regularly monitor performance gaps and recommend training and cross skilling of staff as required
  • Monitor productivity levels and implement plans to achieve targets.
  • Ensure service WIP levels are maintained within the customer support charter.
  • Work with other departments, branches, and regions to maintain Komatsu as a premium supplier of earthmoving equipment and after market services.
  • Become familiar with Komatsu policies and procedures, and ensure staff are aware of and act in accordance with these.

The knowledge, skills and abilities we’re looking for:

  • Mechanical trade with experience in the earthmoving, mining, or associated heavy industries
  • Supervisory experience mentoring and coaching team members
  • Excellent organisational and time management skills with the ability to manage changing workloads and priorities
  • Ability to problem solve and provide solutions
  • Excellent communication and customer service skills

Are you Komatsu?

We’re looking for someone who shares our values of Ambition, Perseverance, Collaboration and Authenticity. You have integrity, a deep respect for diverse perspectives and care about the people you work with. You are team-oriented, innovative and a naturally engaging person. Not only are you proud of the high performance and uncompromising quality of the work you do, but you strive to live the shared values of your organisation and are focused on helping the company improve productivity and safety worldwide.

Komatsu and Me (Benefits):

  • Technology: discounts on Apple, Dell and Microsoft products
  • Financial:Leading Commission Incentives program, Komatsu Employee Referral Program offering a bonus of $3,000 if you successfully refer someone for a role, Income Protection through Komatsu’s superannuation fund AustralianSuper
  • Career:recognition and awards, Komatsu is a recognised training organisation (RTO) providing an opportunity to complete recognised Cert III courses, Diploma’s in Leadership and an Educational Support Program
  • Health:discounted corporate rates with Bupa and a comprehensive Employee Assistance Program with total wellbeing solution provider LifeWorks
  • Cars, Home & Hardware: discounts with Mercedes-Benz, Toyota, Kennards Hire, Bridgestone and Orix
  • Travel:discounts with Avis, Qantas, Crown, IHG and travel agents
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